ResiCentral, LLC (“ResiCentral,” “we,” or “us”) is committed to protecting and respecting your privacy.
Effective Date: 8.7.25
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, apply for a loan, or use our services.
This policy applies to your use of www.resicentral.com (the “Site”) and to all products and services offered by ResiCentral, including residential mortgage lending and related support services. Please read it carefully to understand how we handle your data and your rights in relation to it.
We reserve the right, in our sole discretion, to change how we operate and provide our services. This may include adding new features, modifying or removing existing services, or limiting or terminating access to certain portions of our offerings. Any such changes will be made in accordance with this Privacy Policy and our Terms of Use, which we encourage you to review periodically.
We collect personal information directly from you when you apply for a loan, submit documentation, communicate with our team, or use our Site. This may include your social security number, name, address, date of birth, email address, phone number, financial and loan application details, income and debt information, identification document numbers, and copies of identification documents such as a driver license, passport, or utility bill.
We also receive information about you from third parties we work with, including business partners, customer support platforms, subcontractors, credit reporting agencies, fraud prevention and identity verification providers, analytics vendors, and social media platforms such as Google and Facebook. Some of these providers may be based outside the United States. If a credit check is conducted, it may leave a record on your credit report.
By using our services, you consent to these checks and understand they may appear in your credit history. If you’d like details about the agencies we use, you may contact us at compliance@resicentral.com.
We also collect certain technical data automatically when you use our Site through cookies, web beacons, and similar technologies to help us analyze user behavior and improve performance.
We use the personal information we collect to operate, deliver, and support the services we provide—specifically mortgage lending, processing, and servicing. This includes:
To process and manage your loan transaction: We use your information to review and evaluate your mortgage application, verify the information you provide, determine eligibility, and carry out underwriting and credit analysis.
To communicate with you and respond to inquiries: We use your contact information to provide status updates, deliver required disclosures, and support you throughout the loan process.
To service your mortgage: For customers whose loans are serviced by ResiCentral, we use your data for billing, escrow management, document delivery, and ongoing customer care.
To verify your identity and prevent fraud: We use your information to confirm your identity, comply with AML and KYC regulations, and prevent unauthorized access or fraudulent activity.
To comply with legal and regulatory obligations: We may use and retain your information as required by law, investor guidelines, or audit standards, including responding to court orders or government inquiries.
To assess and improve our services: We analyze usage patterns and conduct internal reporting to improve our operations, troubleshoot issues, and enhance the borrower experience.
To provide marketing and promotional communications (if permitted): If you opt in, we may send you emails about loan programs or promotions that may be relevant to your needs. You can opt out at any time.
To support loan‑related decisions: We may use your financial and behavioral data to evaluate your eligibility for future products or services.
We do not sell your personal information. All use and sharing of your data is solely for the purposes outlined above.
When you visit our Site or interact with our digital content, we and our service providers may use cookies, web beacons (also known as pixel tags), and similar technologies to collect information about your browsing activity, device, and behavior.
Cookies help us recognize you, remember preferences, analyze traffic, and improve user experience. Web beacons may track whether emails are opened or links are clicked. We may also allow third‑party partners—such as advertising networks, analytics tools, or social media platforms—to use these technologies for their own purposes, including interest‑based advertising.
You can manage or disable cookies through your browser settings. Blocking cookies may limit functionality on the Site. For more control over ad personalization, visit:
Some technologies, like Flash cookies or device‑level identifiers, require separate opt‑outs or device settings. If you use multiple browsers or devices, you’ll need to adjust preferences for each.
We may share your information with service providers and vendors who help us operate our business, support compliance, or deliver services—such as technology platforms, document providers, fraud detection tools, and credit bureaus.
We may also disclose personal data when legally required or in connection with a business transaction like a merger or asset sale.
We do not allow third parties to market to you using your information without your consent, and we do not share your data with affiliates for marketing purposes.
We take the protection of your personal information seriously. ResiCentral uses physical, technical, and administrative safeguards to reduce the risk of loss, unauthorized access, misuse, or disclosure. These include secure servers, encryption, access controls, and staff training.
While we do our best to secure your information, no method of transmission or storage is completely secure. Any information you send us online is transmitted at your own risk.
Once received, we apply strict controls to protect your data and restrict access to authorized personnel only. We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law or investor guidelines. When no longer needed, we dispose of it securely—using shredding, secure deletion, or similar methods.
By providing your contact information, you consent to receive account updates, disclosures, and service‑related communications electronically. If you provide a mobile number, you also agree to receive calls or texts—potentially using auto‑dialing technology—about your account or loan status.
To opt out of telemarketing messages, reply “STOP” to any message, email executiveoffice@resicentral.com with the subject “STOP Telemarketing Calls,” or call us at (800) 647‑8750.
You have the right to manage how we use and communicate with you regarding your personal information. You can update your contact details, opt out of marketing emails by using the unsubscribe link, or contact us directly to adjust your preferences.
Depending on your state of residence, you may also have additional privacy rights under applicable laws. If you’d like to request access to your personal information or make a data‑related inquiry, please contact us at compliance@resicentral.com or call (800) 647‑8750. We would need to verify your identity before processing your request.
If you authorize someone to act on your behalf, we may require written documentation to confirm that authorization.
California residents:
Under California Civil Code Section § 1798.83, you may request information about our disclosures of personal information to third parties for their direct marketing purposes. To make such a request, contact us using the email or phone number above.
Our Site may contain links to websites or services not operated by ResiCentral. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third‑party sites you visit.
ResiCentral is based in the United States. If you are accessing our services from another country, you understand that your information may be stored or processed in the U.S. or other jurisdictions that may not offer the same level of data protection as your home country.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. If the changes are material, we will notify you through email or other appropriate means.
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
ResiCentral, LLC Compliance Department Email: compliance@resicentral.com Phone: (800) 647‑8750
Last Updated: 08.07.2025