Site Accessibility Assistance

ResiCentral, LLC is committed to ensuring that our website and digital services are accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, established by the World Wide Web Consortium (W3C).

Our Commitment

We believe that every person deserves equal access to mortgage information and financial services. ResiCentral, LLC strives to provide a website experience that is perceivable, operable, understandable, and robust for all users, regardless of ability or the assistive technology they use. This includes, but is not limited to, individuals who rely on screen readers, keyboard‑only navigation, voice recognition software, or other adaptive technologies.

Accessibility Features

We work continuously to improve the accessibility of our website. Our ongoing efforts include:

• Providing text alternatives for non‑text content, such as images and icons
• Ensuring sufficient color contrast between text and background elements
• Designing all content to be navigable using a keyboard alone
• Structuring content with clear headings and semantic HTML to support screen readers
• Avoiding content that flashes or blinks in ways that may trigger seizures
• Providing captions or transcripts for audio and video content where applicable
• Ensuring forms are labeled clearly and include helpful error identification

Requesting an Accommodation

If you experience difficulty accessing any content or functionality on our website, or if you require information in an alternative format, please contact us. We will make every reasonable effort to provide the requested accommodation in a timely manner.

To report an accessibility issue or request assistance, please contact us by:

• Email: Privacy@resicentral.com
• Phone: (800) 647‑8750
• Mail: ResiCentral, LLC, 19417 ⁠Shumard Oak Drive, Unit 102 ⁠Land O' Lakes, FL 34638

When reaching out, please include the following information to help us respond efficiently:

• The URL or web address of the page where you experienced the issue
• A description of the specific barrier or difficulty you encountered
• The assistive technology or browser you are using, if known
• Your preferred contact method and format for our response

Known Limitations ⁠We are actively working to identify and remediate any accessibility barriers on our site. If you encounter a page or feature that is not fully accessible, we want to know so we can address it promptly.

Response Time

We aim to respond to all accessibility inquiries within 14 business days. We are committed to working with you to find a solution that meets your needs.

Ongoing Improvement

Accessibility is an ongoing effort, not a one‑time project. ResiCentral, LLC regularly reviews our website for compliance and usability, and we conduct accessibility testing as part of our development process. We welcome feedback from users of all abilities to help us continue improving.

Third‑Party Content

Our website may contain links to or content from third‑party providers. While we strive to work with accessible vendors, we cannot guarantee the accessibility of third‑party websites or content. We encourage you to report any third‑party accessibility concerns to us so we can evaluate our partnerships accordingly.

Legal & Regulatory Compliance

ResiCentral, LLC operates in compliance with applicable federal and state accessibility laws, including the Americans with Disabilities Act (ADA), the Fair Housing Act, and applicable state regulations. If you believe you have been denied access to services based on a disability, you may also contact the U.S. Department of Justice's ADA Information Line at 1‑800‑514‑0301.

This accessibility statement was last reviewed and updated in June 2026.